Amplify Federal Credit Union was named one of the Top Performing Credit Unions in the United States by SNL Financial. We have been serving the Austin area since 1967, but we are anything but middle-aged in our attitude! We are growing, and with growth comes a need for leadership.
To help us achieve our mission, we are currently seeking experienced leaders for the position of Payments & Operations Manager. This is a full time role located in North Austin at Parmer and MoPac.
The Payments and Operations Manager oversees and coordinates the daily operations of the following: ACH, Debit Card, Mobile Deposits, Wires, Billpay, Item Processing, Member Research, Fraud Monitoring and Mitigation, Escheat and IRA End of Year processing.This position also administers Cash Management products and processes legal documents; provides support to branch operations; assists AVP Payments and Operations in achieving credit union growth and efficiency goals; effectively manages losses and other risk issues as well as making sure financial losses are within acceptable guidelines; works with the AVP of Payments and Operations to ensure all department functions meet compliance requirements as defined in company policies/ procedures and state/federal regulations.
Specific responsibilities include:
Supervises departmental processes including but not limited to ACH, Debit Card, Mobile Deposits, Wires, Billpay, Item Processing, Member Research, Fraud Monitoring and Mitigation, including but not limited to returns, affidavits and research
Ensures Payments and Operations staff respond to all member requests in a timely and efficient manner by processing requests and following up with other departments as needed
Monitors the IRA 70.5 distributions
Monitors the yearly Escheat processing
Maintains the debit card system (Vantiv/Direct)
Maintains the bill pay system
Maintains the Item Processing System (VSoft/eDesk)
Acts as a Payments and Operations Specialist and ACH Specialist as described in the job descriptions to provide back up to the Payments and Operations staff as needed
Assigns duties and work schedules to Payments and Operations staff to ensure efficient functioning of the department and all member needs are met
Provides advice and assists with problem resolution for escalated member problems
Coordinates and performs system upgrades as necessary
Maintains adequate financial controls to safeguard the credit union's assets from theft, embezzlement, and misappropriation
Responsible for the security of members' files and organization of the department
Monitors, with a high level of detail, the accuracy and compliance (policy and regulatory) of all Payments and Operations and ACH transactions while working with the Internal Audit department to ensure compliance with internal controls in accuracy and department record keeping
Participates as a member of the Payments and Operations Disaster Recovery Team as described in the Payments and Operations Contingency Plan
Assists in the development, review, maintenance and implementation of Standard Operating Procedures and Disaster Recovery procedures for the Payments and Operations department
Provides appropriate training to ensure Payments and Operations staff has knowledge of credit union Standard Operating Procedures and polices and develops staff to provide "Wow" service in every member interaction (internal/external)
Provides management reports and trend analysis showing Payments and Operations productivity levels on a regular basis or as requested
Assists with implementation of Business Plan projects, special projects, and budget items as they relate to area of responsibility or as assigned by the Assistant Vice President Payment and Operations
Supervisory Responsibilities Directly supervises employees in the Payments and Operations department. Carries out supervisory responsibilities in accordance with the credit union's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; maintaining attendance records in automated timekeeping system; leading monthly departmental meetings; scheduling, planning, assigning, and directing work; appraising performance; completing annual salary reviews; updating job descriptions as needed; creating and administering performance plans; tracking individual incentives; rewarding, motivating and disciplining employees; addressing complaints and resolving member and departmental issues.
Maintains ongoing communication with AVP - Payments and Operations and/or VP of Operations, informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility. Attends monthly Managers' meetings and facilitates department meetings as scheduled and as directed.
Education and/or Experience High school diploma or general education degree (GED) and minimum of 5 years financial experience and/or training; or equivalent combination of education and experience.Bachelor's degree in a related area preferred.Requires 2+ years supervisory experience in a financial institution; 2+ years of Payments and Operations experience (includes ACH and Item Processing experience).
Certificates, Licenses, Registrations Must be bondable. AAP Certification Required (Accredited ACH Professional)
Software & Equipment Requirements To perform this job successfully, an individual must have knowledge of and be proficient in the use of a personal computer; Microsoft Office products; 10-key calculator and telephone.
Prior experience with the following applications preferred but not necessary: Imaging System; Item Processing (edesk), Fedline, Debit Card processing system (Vantiv/Direct); FSP; Ultra Data; Ultrafis; Online Banking.
Other Qualifications Must display strong management capabilities and skills.Ability to present a professional and personable disposition to members and staff.Ability to perform a volume of duties while maintaining accuracy, timeliness and a positive attitude.
Ability to empower staff through appropriate training and delegation of authority. Knowledge of the fundamentals of banking; Knowledge of financial services delivery; Ability to analyze statistical and financial data.Working knowledge of state, Federal and NCUA regulations and guidelines pertaining to Payments and Operations.
AMPLIFY conducts background and credit checks on candidates who receive offers of employment. CLICK HERE TO READ MORE ABOUT THE CREDIT CHECK PROCESS.
BENEFITS AMPLIFY offers full-time employees the following benefits: medical/dental/vision/life/disability insurance, 401(k) plan with matching contributions, fully funded pension plan, profit sharing, paid time off, 40 hours of paid time off to volunteer in the community, paid holidays, discounted gym membership, on site company gym, tuition reimbursement, and a friendly, open work environment.
AMPLIFY is committed to providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state and local laws.
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