Search Careers | Update Application | CREDIT CHECK | Applicant Tips | Selection Process | Employee Testimonials | Benefits | Culture | Feedback Survey | Home  

Assistant Branch Manager (PS 085-12 RET)

Location:Austin, TX
Salary Range:base salary plus quarterly incentive opportunity
Employment Type:Full Time

Do you enjoy helping people?

Do you have financial institution experience with a background in branch operations, deposit, and consumer lending?

Do you have experience managing people?

Amplify Federal Credit Union may have a career for you!



Amplify Federal Credit Union was recently named one of the Top Performing Credit Unions in the United States by SNL Financial.  We have been serving the Austin area since 1967, but we are anything but middle-aged in our attitude!  Offering competitive pay, internal advancement opportunities, and community involvement, you'll have the potential to build the career of your dreams.


Amplify is people helping people achieve financial success. We want to show our members what it is like to bank less and live more!

We are currently seeking qualified candidates for a Full-Time Assistant Branch Manager position at our Pond Springs branch (north Austin).

Schedule:  The schedule for this position will vary.  Applicants must be willing and able to work any of the following days and within the following hours:  Monday - Friday, 7:30-6:30; Saturdays, 7:30-2:30  (Schedule will vary depending on branch needs).

Location:  Although this position is designated for our Pond Springs branch, candidates must be willing and able to work in any of our branches in Austin, Cedar Park, and Round Rock.  (Click here to view our locations.)


This position is the "face" of the credit union to our members, serving as a point of contact and coordination. The position is a combination of operations, sales, coaching, training, delivery, fulfillment, analysis, and communications; Emphasis on operations.  Assists in leading all aspects of member relationships delivered through the branch while offering outstanding service to both employees and members alike in accordance with all applicable rules and regulations by performing the following duties.  The Assistant Branch Manager is responsible for assisting the Branch Manager to ensure all responsibilities and accountabilities for the center are met.  In the absence of the Branch Manager or upon the direction of the Assistant Branch Manager will be the primary individual responsible for completing all duties necessary to run the branch successfully.     


Assists in ensuring branch service, and sales, and goals are met or exceeded

Manages losses and other risk issues within acceptable guidelines

Ensures day-to-day branch operations are performed and completed accurately

Ensures that all branch operations and audits are performed accurately and in compliance with guidelines, policies and procedures

Ensures branch receives passing scores on all surprise audits

Establishes and maintains key member relationships with both consumers and business members

Creates memorable and positive experiences with every member interaction by consistently going above and beyond our members' expectations; receives scores of "promoter" or "neutral" in Net Promoter Score surveys as a result

Uses effective judgment to make sound decisions while minimizing the credit union's exposure to risk

Assists the Branch Manager in tracking referrals, cross sales, and delivery of all products and services to credit union members

Manages all delivery channels to members - loan applications, deposit opening/servicing, teller servicing - to ensure that organizational service levels are maintained or exceeded and that day-to-day retail center operations are completed correctly and within appropriate time standards

Assists in the sales of all services to build usage, cement relationships and migrate members to more efficient channels

Monitors performance and recommends training needs for all employees

Assists the Branch Manager with coaching and supervising all employees

Works on the floor when needed, which includes processing consumer, real estate and other loans as needed, opening new accounts or maintaining accounts, selling products and services, and processing teller transactions

Fosters and maintains an atmosphere of solutions, innovation and continuous improvement.   

Ensures that Credit Union policies and procedures as well as regulatory compliance standards are met by all employees

Serves as the credit union representative in the community and participates in community events and organizations

Acts as the Subject Matter Expert for building relationships with business owners and offering value-add education and business services opportunities

Participates in branch acquisition and prospecting, including Amplify@Work, as needed

Upholds credit union policies and procedures and champions organizational culture both internally and externally


Supervisory Responsibilities

Assists in the direct supervision of employees in the branch environment. Directly manages Member Service Representatives.  Carries out supervisory responsibilities in accordance with the credit union's policies and applicable laws.  Performs the duties of the Branch Manager in his or her absence.

Responsibilities include; interviewing, hiring, and training employees; maintaining attendance records in automated time keeping system; planning and/or leading monthly departmental meetings; scheduling, planning, assigning, and directing work;  conducting the  performance appraisal process for MSRs and other employees as assigned; conducting individual monthly sales and production coaching sessions with MSR and other employees as assigned; administering performance plans; tracking individual incentives; rewarding, motivating and disciplining employees; addressing complaints and resolving problems.  

Maintains ongoing communication with the Branch  Manager, AVP of Retail  and/or VP of Retail, informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.  Facilitates department meetings as scheduled and as directed.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor's Degree preferred. Three years of financial institution experience required with a background in branch operations, deposits and lending. Prior supervisory experience required.  

Certificates, Licenses, Registrations
Must be bondable.

Software & Equipment Requirements
To perform this job successfully, an individual must have knowledge and be proficient in the use of a personal computer; MS Office software; typewriter; 10-key calculator and telephone. Prior experience with the following applications preferred but not necessary: FSP; Ultra Data; Easy Online; OnBase Imaging Systems, Credit Bureau Systems.

Other Qualifications
Must be able to work a flexible work schedule including weekends. May carry a cell phone and be available for emergency situations.

Must be willing to work in any Amplify branch.

This position requires a team oriented, entrepreneurial attitude that looks at the branch as a stand-alone franchise while recognizing the need to work within organizational standards and guidelines. This position requires a strong ability to "sell" himself/herself to internal peers and employees to get cooperation necessary to achieve goals.

Working knowledge of credit union's products and services, policies, Federal Credit Union Act including bylaws and regulations that apply to federally chartered credit unions, Standard Operating Procedures and state and federal NCUA regulations.

AMPLIFY offers a rich benefit package including health, dental, life, and disability insurance; 401(k) plan with matching contributions; a fully funded pension plan; paid time off; Federal holidays; paid time off to volunteer in the community; tuition reimbursement; a friendly, forward-thinking work environment, and much more. 

Read our team member testimonials!

See what people have to say about us on Glassdoor!


Equal Employment Opportunity

AMPLIFY is committed to providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age, disability,  or status as a covered veteran in accordance with applicable federal, state and local laws.

This job is no longer active. Please click here to see current job listings.

Share this Job:

Sign Up for Job Alerts

Provided by JobMatch - Managed by iApplicants™ Online Employment Applications © Copyright 2014 | admin