Identifies and analyzes potential loan markets to develop prospects for residential real estate loans and enhance the growth and profitability of the credit union's residential real estate lending operations
Interviews applicant in the field, in-person or electronically and requests specified information for loan application
Contacts real estate agents and brokers, financial advisors, and other potential referral sources to establish and maintain a relationship as a preferred lending partner and develop borrower leads
Requests property appraisals, applicant credit reports, background checks, reference checks, and other information pertinent to loan applicant's evaluation
Analyzes applicant financial status, credit worthiness, and property evaluation to determine feasibility of granting loan, or submits application to credit analyst or mortgage underwriter or VP Real Estate Lending for verification and recommendation
Corresponds with or interviews applicant or third parties to resolve questions regarding application information
Compiles and processes loan package and facilitates negotiation with applicant according to established standards, such as fees, loan repayment options, loan product options, and other credit terms
Assures that loan is within established Program guidelines or refers loan to VP Real Estate Lending for approval
Ensures loan agreements are complete and accurate according to policy
Assures timely loan closing and funding activities
Identifies and analyzes potential loan markets to develop prospects for residential real estate loans
Promotes and cross-sells other credit union products and services as appropriate to member requirements
Provides loan data to support marketing and sales promotion programs
Assists members with inquiries and information requests, and resolves complaints relating to loan products and services offered
Manages a continuous pipeline of mortgage loans in various stages of process, from initial application through closing
Recommends appropriate changes to established policies and procedures based on current industry trends and developments
Addresses multiple demands simultaneously, including a high volume of phone calls, prompt return of same, walk-in and scheduled appointments for loan interviews, and video conference and phone appointments with potential applicants, all while maximizing high quality customer service (providing a "Wow" experience) and efficiently administering and processing loan applications