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Call Center Service Agent (077-12R CC)

Location:Austin, TX
Salary Range:Hourly; pay rate depending on experience
Exempt/Non-Exempt:Non-Exempt
Benefits:401k match, profit sharing, tuition reimbursement, paid time off
Employment Type:Part Time
Department:Retail-Contact Center
Description:Amplify Credit Union has been in the Austin area since 1967.  Who are we?  We are people helping people achieve financial success.  Our Contact Center is an important touchpoint for our members, many of whom never come into a branch.  It is our goal to help our members bank less and live more!
To help us achieve this goal, we are currently seeking qualified candidates for the PART TIME role of Contact Center Service Agent in North Austin.

Starting Pay Rate: Hourly rate that is dependent on experience;

Schedule:  Varied schedule of 30 hours per week, Monday through Friday from Noon to 6pm, and rotating Saturdays from 9am to 2pm. (Alternative weekday schedule may be 11:30 - 6pm with a 30 minute break or 11am-6pm with a 60 minute break.)
 


The Position   

 

The Remote Delivery Service Agent is responsible for retaining existing as well as acquiring new members through account servicing, developing personalized banking relationships and offering superior member service and products. This position is a combination of service delivery, needs fulfillment and effective communications. Service Agents understand the importance of the unique remote delivery channel.  This position is responsible for providing a superior banking experience for members of AMPLIFY through remote delivery channels (phone, email, internet chat) that personify our brand and create memorable, long-lasting relationships.  

Duties:Specific responsibilities include: 
  • Assists members with account inquires and transactions via phone, email, internet chat, and fax
  • Identifies and evaluates the needs of potential members and refers appropriate financial products and services through member contact
  • Conducts follow-up contact to ensure member satisfaction and create additional opportunities to educate members about credit union products and services
  • Generates leads and connects members with Deposit or Loan Agents to establish new accounts or loans
  • Educates members on and promotes the use of multiple delivery channels for member convenience
  • Completes research and resolves issues with all account types as requested by members
  • Addresses member concerns tactfully and effectively, identifying ways to resolve difficult situations
  • Performs a variety of duties including opening new account types, stop payment documentation and entry to the system, completing all types of account maintenance including direct deposit, check orders, ordering ATM/debit cards, accepting phone payments, performing account inquiries, processing wire transfers, completing research and preparing forgery and/or dispute documentation 
  • Corresponds with members via phone, sending documents by email, fax or mail with the purpose of simplifying the banking process for the members
Qualifications:

Education & Experience

High school diploma or general education degree (GED). Prior financial industry and/or call center experience preferred. This position requires an outgoing, sales-oriented personality and superior customer service skills.  Ability to speak Spanish is a plus.

 

Software & Equipment Requirements  

To perform this job successfully, an individual should have knowledge of and be proficient in the use of a personal computer, Microsoft Office products, 10-key calculator and telephone.

 

 

Other Qualifications

  • Must be able to work a varied schedule of 30 hours per week, Monday through Friday, noon to 6pm, and rotating Saturdays, 9 a.m. to 2 p.m. (30 hours per week)
  • Must be bondable. 
  • Must have or quickly develop working knowledge of credit union's products and services, policies, Standard Operating Procedures and state and federal NCUA regulations.
  • This position requires: an outgoing, sales-oriented personality; knowledge of the fundamentals of banking; knowledge of financial services delivery; ability to analyze statistical and financial data; ability to interpret and explain instructions and procedures; and excellent communication and interpersonal skills.

AMPLIFY conducts background and credit checks on candidates who receive offers of employment. 

BENEFITS

AMPLIFY offers part time employees a company gym, 401(k) plan with matching contributions, pension plan, profit sharing, paid time off, paid holidays, paid time off to volunteer in the community, discounted Gold's gym membership, tuition reimbursement, and a friendly, open work environment. 

Read our team member testimonials!

See what people have to say about us on Glassdoor!


Equal Employment Opportunity

AMPLIFY is committed to providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, genetic information, sexual orientation, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state and local laws.



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