Account Management Professional (future positions) |
| Location: | Austin, TX |
| Salary Range: | $13.13-$15.00/hr |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | http://goamplify.iapplicants.com/Benefits.html |
| Employment Type: | Full Time |
| Department: | Retail-Various |
| Description: | Are you dreaming of a job where people are more than just a number (or a potential sale)? Are you interested in expanding your career? Would you like to be working for Austin's Favorite Financial Institution? Amplify Federal Credit Union offers talented and motivated people the opportunity to do the best work of their lives in an exciting and emerging company. Offering competitive pay and benefits, internal advancement opportunities, and community involvement, you'll have the potential to build the career of your dreams. At AMPLIFY, our mission is to provide innovative yet simple choices to help smart, successful people achieve more. We want to show our members what it is like to bank less and live more! To help us achieve our mission, we are always seeking qualified individuals for future Account Management Professional opportunities in our various locations in Cedar Park, Round Rock, Austin, and our Austin Contact Center. Schedule: Must be available to work Monday-Friday: 7:15 a.m. - 6:30 p.m.; Saturdays, 8:30 a.m. - 6:30 p.m. Hours will vary depending on the branch.
Pay Rate: $13.13-$15.00 to start, depending on experience, plus monthly incentives If the following phrases describe you, we'd like to consider your resume for future positions! THE ROLE Account Management Professionals are the "face" of the credit union to our members who visit a branch or contact AMPLIFY by phone, email, or internet chat. The position is a combination of sales, delivery, fulfillment, and effective communications. This position is responsible for providing a superior banking experience for members of the credit union through face-to-face and/or phone/electronic interactions that personify our brand and create memorable, long lasting relationships. |
| Duties: | THE RESPONSIBILITIES Creates "WOW" moments (memorable and positive experiences) with every member interaction by consistently going above and beyond our members' expectations; Participates in events and/or joins associations that reach out and benefit the community; - Displays a solutions-oriented attitude and the ability to provide choices and create simplicity for our members, potential members, and affiliates that allow then to achieve more and go beyond banking;
Proactively promotes and sells appropriate credit union products and services to members and potential members; Actively engages in follow-up contact (via phone, email, and/or hand written notes) with members in order to build and maintain strong relationships; Contacts members regularly to establish, educate, and maintain relationships in regards to: new accounts; loans; member account maintenance; multiple delivery channel options; and various other products and services; Meets or exceeds sales and production goals as outlined in individual incentive plans; Responds to member(s) requests effectively and timely; Demonstrates the ability to make sound judgment decisions in ambiguous situations while minimizing the credit union's exposure to unnecessary risk; Performs a variety of services for members including, but not limited to: opening all types of accounts; performing all traditional teller duties; selling negotiable instruments; performing account inquires; completing account maintenance; processing stop payments; providing notary services; processing wire transfers; completing research, forgery, and/or dispute documentation; issuing ATM/Debit cards; closing accounts; completing the loan application process; delivering loan approvals, denials, and counter offer decisions; completing various loan packets for funding; and closing loans as needed; Approves loans within authorized guidelines and limits as well as refers loans outside of the guidelines and limits to Central Lending Review (CLR) or other designees Performs ATM, vault, branch capture, coin machine cleaning and maintenance, and other operational duties as assigned
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| Qualifications: | Education and/or Experience High school diploma or general education degree (GED) required. Some college or a college degree preferred. 1 or more years of financial services and/or retail sales industry experience required. This position requires an outgoing, sales-oriented personality and a genuine, caring attitude for the well-being of others. Software & Equipment Requirements To perform this job successfully, an individual must have knowledge and be proficient in the use of a personal computer; MS Office software; typewriter; 10-key calculator and telephone. Prior experience with the following applications preferred but not necessary: FSP; Ultra Data; Teres, and Credit Bureau Systems. Other Qualifications Must be available to work Monday-Friday: 7:15 a.m. - 6:30 p.m.; Saturdays, 8:30 a.m. - 6:30 p.m. Hours will vary depending on the branch. Must be bondable by a Credit Union. Must be able to attend off site membership drives and support various business development initiatives as needed. This position requires an out-going sales oriented personality; Knowledge of the fundamentals of banking; Knowledge of financial services delivery; Ability to analyze statistical and financial data. AMPLIFY conducts background and credit checks on candidates selected for this role. BENEFITS View our benefits offering at http://goamplify.iapplicants.com/Benefits.html. Equal Employment Opportunity AMPLIFY is committed to providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state and local laws. |
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